Seven Guiding Principles of ITIL 4

  • 22 February 2019
  • Author: NH marketing
  • Number of views: 1922

ITIL 4 is a major overhaul to the entire framework and the biggest change since ITIL v3 was published in 2007. ITIL 4 offers a more agile, flexible and customizable version of ITIL that is updated for the modern workplace. ITIL 4 encourages less siloes, more collaboration, communication across the entire business and integrating Agile, DevOps, Lean, IT governance and leadership into ITSM strategies.

The guiding principles of ITIL 4 provide a comprehensive and holistic vision of how a service/service-management organization should manage and execute its work. These principles include:


  1. Start Where You Are
  2. Keep it Simple and Practical
  3. Optimize and Automate
  4. Progress Iteratively with Feedback
  5. Collaborate and Promote Visibility
  6. Focus on Value
  7. Think and Work Holistically

To Download the Full Infographic for & Guiding Principles of ITIL 4 Click Here.

ITIL 4, the most anticipated update in ITIL history, is coming February 28th. New Horizons, a Global Best Practice Strategic Partner with AXELOS, offers the finest ITIL training in the industry taught by the largest contingent of world-class instructors.

View upcoming ITIL 4 Training Options for ITIL® 4 Foundation course dates, starting on 11th March, 2019! Reserve your seat today!

Categories: ITSM
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NH marketingAnton Andrejko

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